Bestpass Portal

As the Product Manager, I led the initiative to create a new customer portal, first by understanding the customer journey and top pain paints, and led from concept through to implementation.

Product Idea and Goal:
We aimed to address the evolving needs of truckers by creating a new Bestpass portal. Our objective was to alleviate top customer pain points, simplify billing management for trucking companies, and align the interface with a new brand identity. We sought to create a more intuitive and cohesive user experience while supporting Bestpass’s growth efforts.

‍Best Features:

• Mobile-Optimized Screens: Designed mobile-friendly screens specifically for owner-operator truckers who are often on the go, ensuring they can easily manage their accounts and make payments from their mobile devices.
• New Reporting Tools: Introduced advanced reporting tools that provide detailed insights and analytics, helping users track their usage, expenses, and performance more effectively.‍
• Streamlined Billing Management: Simplified and streamlined payment processes for trucking companies with an intuitive interface.‍
• User-Friendly Design: Enhanced UI elements and navigation to improve ease of use and accessibility.